Faulty Goods

Thank you for shopping with us and we hope you love our bags.

If the bag is faulty or damaged we will happily take it back and refund you your money.

We will take back return goods in their original packaging & condition within 14 days of purchase.

Custom & Personalised Orders

All orders that have been personalised or customised will not be under our returns policy as we will not be able to sell this on.

Turn Around Time

Please be aware that all items are handmade and due to this we have a 10 days time scale to meet orders. 

We want to make each bag with precision and quality that we thrive by.

If you would like a bag urgently please contact us and we will try and meet your request at a charge.

If you have any queries please contact us on: contact@hiffycakes.com and we will get back to you as soon as possible.